Where to Call or Write Affinity Medical Group
If you have a question about...
- Affinity services
- Verifying a referral
- Finding a lab, x-ray, or physical therapy center
- Information about Affinity physicians
Please contact:
Affinity Medical Group Customer Service
1-888-309-2221, Monday - Friday, 8:00 AM - 5:00 PM Pacific Time
If you have a question about...
- Receiving a bill for covered benefits from a lab or other healthcare provider
Mail it immediately to:
Affinity Medical Solutions
P.O. Box 21390
El Sobrante, CA 94820
If you have a question about...
- Seeing a specialist
- Medical advice
Please contact:
Your Affinity Medical Group Primary Care Physician
If you have a question about...
- Emergencies requiring immediate attention
Please contact:
Call 911 or go to the nearest hospital Emergency Room. Notify your Affinity primary care physician of any Emergency Room or hospitalizations within 24 hours, or as soon as possible.
If you have a question about...
- Selecting a new primary care physician
- Information about your identification card or benefits
- Changing your address or other contact information
Please contact:
Your Affinity-contracted health plan. Check the contact information on your health plan identification card, or Select this link to find the names and contact information for Affinity's contracted health plans.
If you have a question about...
- Information regarding Medicare Advantage plans
Please contact:
Your Affinity-contracted Medicare health plans, Health Net Medicare Programs and/or AARP Medicare Complete from Secure Horizons.
