Make the Most of Your HMO

Here are some basic tips about using your HMO plan. If you have more specific or detailed questions, please contact your health plan or Affinity Medical Group’s Member Services department Monday – Friday, 8 a.m. – 6 p.m. at (888) 309-2221; TTY: 711.

  1. Be sure to coordinate all of your care needs through your Primary Care Physician. Your Primary Care doctor acts as the gatekeeper of your care, making sure that your care needs are met efficiently.
  2.  Before seeing a Specialist, ensure that an authorization has been requested and approved. You can confirm this with your Primary Care Physician, or by contacting Affinity’s Member Services department.  
  3. To keep your out-of-pocket costs to a minimum, make sure that you are being treated by a facility or provider that is in-network with Affinity Medical Group. If you are unsure, check with your physician or call Member Services.